Shipping & Returns
Shipping Policy
We strive to deliver your orders promptly and efficiently. This Shipping Policy explains how we handle shipping, including processing times, delivery methods, and applicable fees.
1. Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Any orders placed on weekends or holidays will be processed the next business day. All orders are subject to verification for security purposes, which may extend processing times.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
Delivery times are estimates and may vary based on your location, shipping carrier and other factors beyond our control. Please contact us for further information.
3. Shipping Locations
We are currently shipping worldwide.
4. International Shipping
Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by their country. eZimtech is not liable for these charges.
5. Shipping Costs
Calculated Rates: Shipping costs may vary depending on the destination, weight, and size of the package. Costs will be displayed at checkout.
6. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress via the carrier’s website.
7. Delivery Issues
If your package has not arrived within the estimated timeframe, please contact us on admin@ezimtech.com or +44 (0) 1924 911 440 and we will work with the shipping carrier to resolve the issue. We are not responsible for lost or stolen packages marked as delivered by the carrier. Please ensure your shipping address is accurate as this cannot be changed once the order has been processed.
8. Incorrect Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided contact us immediately at to update your address before the order ships. If the order has already shipped, additional shipping fees may apply for re-delivery.
9. Returns and Exchanges
For details about returns or exchanges, please refer to our Return Policy.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
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Email: admin@ezimtech.com
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Phone: +44 (0) 1924 911 440
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Mailing Address: 16-17 The Rear Walled Garden, Nostell Estate, Nostell, Wakefield, West Yorkshire, WF4 1AB, United Kingdom
By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.
Return & Exchange Policy
We are committed to customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. This Returns Policy outlines the terms and conditions for returning or exchanging products purchased from our Website.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
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Condition: The item must be unused and in the same condition that you received it.
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Packaging: The item must be returned in its original packaging.
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Proof of Purchase: A receipt or proof of purchase must accompany the return.
2. Return Timeframes
Standard Return Period: You may return items within 14 days of the purchase date.
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Standard return period: You must return items within 14 days of the purchase date.
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Non-Returnable Items: Certain items are not eligible for return, including but not limited to Personalized or custom-made products, downloadable software or digital products.
3. How to Initiate a Return
To start a return, please follow these steps:
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Contact Us: Email us at admin@ezimtech.com or call us on +44 (0) 1924 911 440 with your order number and reason for return.
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Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
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Ship the Item: Pack the item securely and include the RMA number inside the package. Ship the item to the address provided, using a trackable shipping method.
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Please note it is the customers responsibility to return the item to us at your own cost.
4. Refunds
Once we receive your returned item, we will Inspect the item to ensure it meets the eligibility criteria and notify you via email of the status of your refund. Approved refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method. Note that your bank or payment provider may take additional time to process the refund. Items returned outside the eligibility criteria may not qualify for a refund or may incur a restocking fee which will be advised upon confirmation.
5. Damaged or Defective Items
If your item arrives damaged or defective contact us immediately at admin@ezimtech.com or +44 (0) 1924 911 440 with a description of the issue and if possible, photographs of the damage. We will provide instructions for a return and send a replacement or issue a refund.
6. Return Shipping Costs
Customer Responsibility: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
Prepaid Return Labels: In some cases, we may provide a prepaid shipping label. If so, the cost of return shipping may be deducted from your refund.
7. Non-Refundable Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error (e.g. sending the wrong item).
8. International Returns
For international customers, please note that return shipping costs and any applicable customs or duties are your responsibility. Refunds will be issued in the original purchase currency and may be affected by currency exchange rates.
9. Contact Us
If you have any questions about our Returns Policy, please contact us:
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Email: admin@ezimtech.com
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Phone: +44 (0) 1924 911 440
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Mailing Address: 16-17 The Rear Walled Garden, Nostell Estate, Nostell, Wakefield, West Yorkshire, WF4 1AB, United Kingdom
By making a purchase on our Website, you acknowledge that you have read and agree to this Returns Policy.